Mediation is a voluntary, structured process during which an independent, impartial, neutral third party, bound by confidentiality and trained in mediation, helps the parties in dispute to find an amicable solution to their disagreement themselves.
The mediator has no decision-making power on the merits of the dispute; therefore, they are not intended to rule on the dispute. They are neither a judge nor an arbitrator, but rather a 'catalyst' whose mission is to facilitate and enable negotiations between the parties, to help them find a solution to their dispute themselves.
The mutual will of the parties often takes the form of a mediation clause inserted in the contract, or a mediation agreement if the commercial dispute has already arisen.
It can help prevent conflicts, whether individual or collective, and resolve them without engaging in contentious proceedings.
Mediation has several advantages compared to legal action, a court, or other formal practices. In addition to being a common approach, mediation is faster, less expensive, confidential, and it fosters reconciliation between the parties. This reconciliation helps maintain harmonious interpersonal relationships and preserve the bond of trust between people.
Mediation at CMAC is not limited to a few hours or a one-day session. It is a process governed by 'Mediation Rules'.
The Casablanca Mediation and Arbitration Center 'CMAC' is one of the oldest Mediation and Arbitration Centers in Morocco. It was created in July 2001, as part of the 'Improvement of the Business Climate in Morocco' Program, on the initiative of the Chamber of Commerce, Industry and Services of Casa–Settat and economic and legal actors.
With an experienced CMAC mediator, offer yourself an effective alternative to prolonged disputes.
Under the same principle of improving the business climate in Morocco, we have developed solutions to support you in preventing and managing your inter and intra-company conflicts 'between associates – partners – service providers ….employees..'
Save Money
mediation costs are more cost-effective, cheaper… you save money on expensive court fees, trials, court experts…...
Save Time
the mediation process is much faster than a long court trial. The mediated parties remain in control of the process, both regarding the substance of the agreement and the time they dedicate to the process. Practice teaches us that in less than three sessions of three hours, communication is restored and an agreement takes shape.
Informal
No court, no judges, no tribunal. No testimony, no cross-examination!
Confidential
The mediation process is totally confidential. Your data is protected and all discussions and agreements are private and cannot be disclosed to anyone who was not a party to the mediation.
Mediation Outcome
The mediator accompanies the parties in resolving their dispute and it is they who will control the solution found, within a structured and secure framework 'CMAC mediation rules'. If mediation does not allow them to find a win-win solution for both parties, they always have the option of resorting to CMAC's expedited arbitration or the judicial judge.
If the parties jointly decide to initiate mediation and file with CMAC, either based on a mediation clause 'clause' 'click', or after the conflict arises based on a mediation agreement.
If the most diligent party files with CMAC either based on a mediation clause, or unilaterally after the dispute arises, CMAC notifies its request to the other party, to obtain the other party's agreement on mediation.
The mediator has no power to decide or impose their solution on you; they are simply there, at your invitation, to help you negotiate your own settlement and facilitate the process impartially and without judgment.
If during the mediation process you want to stop the mediation, you are free to leave without any obligation.
CMAC has been administering mediation processes since 2001,
Both parties jointly submit the request to CMAC
► The procedure starts immediately.
Filing with CMAC by unilateral request from one of the parties in conflict.
► The respondent party receives a notification and has 30 days to respond.
The Center is contacted by email at 'secretariat@centrecmac.com' or by mail at 98 Bd Med V Casablanca. By joint request of the parties which must include in particular:
By joint request of the parties which must include in particular:
The full names and designations
capacities and addresses of each of the parties
The mention of the arbitration clause or the separate mediation agreement
A descriptive mention of the dispute or what it relates to
A statement of the nature and circumstances of the dispute and an estimate of the amount corresponding to the claim
Within seven days of receiving the request, the Center will notify the other party according to our rules
For more details on the filing procedures, consult our mediation rules
Please contact us
The mediator at CMAC is a trained professional who possesses the required listening qualities and ensures respect for the fundamental principles of mediation without which there is no mediation:
Our mediators strengthen their in-depth expertise in the field through comprehensive and continuous training in ADR.
CMAC - The Casablanca Mediation and Arbitration Center (CMAC) is an independent and neutral institution that offers conflict resolution services to businesses, associations, and individuals.
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